Refund Policy

Eligibility

Refunds apply to paid educational consultations invoiced by Tool Integration. Website content and unpaid discovery messages are not purchasable goods and carry no refund.

Timeframe

You may request a full refund within 7 days of payment if no substantive work has begun (no document review started and no working session delivered). After work begins, partial refunds may apply as described below.

Full refund conditions

Full refunds are available when we cancel an engagement for capacity reasons, when payment was duplicated in error, or when you cancel within the 7-day unused window.

Partial refunds

If you cancel after intake but before the decision brief is delivered, we refund the unused portion minus completed modules at the proportional informational fee and a €75 administration fee. Once the written brief is delivered, fees for completed work are non-refundable.

Non-refundable items

Rush surcharges already incurred, third-party vendor fees you asked us to coordinate, and completed one-off clinics are non-refundable.

Refund process

Email info@tool-integration.digital with your invoice number, reason for the request, and preferred contact phone. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned to the original payment method within 10–14 business days after approval. Bank timelines may add additional days.

Cancellation

Either party may cancel an engagement by written notice. We will stop further work and settle fees according to this policy.

Exceptions

Statutory consumer rights that cannot be waived under German law remain unaffected. If a mandatory cooling-off period applies to your purchase channel, that period prevails over conflicting language here.

Contact for refund requests

info@tool-integration.digital · 16381 98 85 16 · Street: Hardenbergstrasse 20; City: Rutsweiler Am Glan; State/province/area: Rheinland-Pfalz; Zip code: 66887; Country: Germany